In today's high speed society, support workers who have the ability to mend networks and PC's, and offer regular advice to users, are hugely valuable in all sections of the economy. Our country's need for more qualified personnel is growing, as we turn out to be consistently more dependent upon PC's in the modern world.

Any program that you're going to undertake really needs to work up to a commercially valid certification as an end-goal - not a useless 'in-house' diploma - fit only for filing away and forgetting. Only properly recognised qualifications from the major players like Microsoft, CompTIA, Adobe and Cisco will have any meaning to employers.

Get rid of the typical salesperson that offers any particular course without a thorough investigation to assess your abilities plus your level of experience. Always check they have access to a wide-enough choice of training products from which they could provide you with what's right for you. Remember, if in the past you've acquired any accreditation or direct-experience, then it's not unreasonable to expect to begin at a different level to someone who is new to the field. It's usual to start with a user-skills course first. Starting there can make the transition to higher-level learning a a little easier.

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